CHECK-IN: 4 p.m. Mountain Time (any early Check-in must be pre-approved, in writing, by Reach Destinations)
CHECK-OUT: 11 a.m. Mountain Time (any late check-out must be pre-approved, in writing, by Reach Destinations) – Extra costs may be associated if staying past this time.
Smoking and Pets – NOT ALLOWED, NO EXCEPTIONS
Smoking is not permitted and pets are not allowed. Violation of this policy will result in additional charges to return the property to an allergy-free zone, including but not limited to; steam/dry cleaning all carpeting, area rugs, drapes, bedding and linens in the entire condominium. We reserve the right to request that the pet be boarded immediately or the rental contract will be terminated.
DEPOSIT POLICIES
– 50% of total rental cost is due at time of booking.
– Balance of total rental cost is due 60 days prior to arrival.
– Total rental costs are due in full upon booking of reservation within 60 days of arrival.
ROOM ASSIGNMENT
Austria Haus is a fractional building and all the rooms are decorated the same. There is no guarantee which unit you will be assigned other than a guarantee of the size of the unit. Each unit does face the mountain and overlooks the creek. You may request units but none will be guaranteed.
DAMAGES
Austria Haus will take your credit card at check-in for any incidentals and damages. Any damages will be charged to your credit card. You must notify Austria Haus front desk of any damage to the unit during your occupancy.
HOUSEKEEPING
Daily touchup is included as part of your resort fee as well as the final checkout clean upon departure.
SUPPLIES AND FURNISHINGS
Properties are fully furnished including bedding, pillows, towels, equipped kitchen unless otherwise specified. If there is a special type of item you are accustomed to using please provide for those items by bringing them with you.
INTERNET / TV SERVICE
Properties use one or a combination of the following vendors for Internet and/or Television services; Comcast, Century Link, Direct TV or Dish Network. As these are 3rd party vendors not part of Reach Destinations, we can make no guarantee that they will be working all the time especially given the mountain conditions. We make every effort to do what we can to make sure they are functioning. If there is an issue, you can contact our office during normal business hours, however this is NOT AN EMERGENCY situation. Additionally no refunds for the stay will be given due to one or more of these not working. If there is a technical issue with your personal equipment (computers, phones, iPad etc.), Reach Destinations can dispatch a technician at the cost to the renter in full billed to the credit card, but does not provide technical support for devices that are not part of the unit.
RISK AND LIABILITY
There are risks associated with the use of any property which may include but are not limited to risks of injury to person or property, or death especially in a high altitude location as this one with severe climates. Call Reach Destinations immediately if there is any matter about which you are uncertain or which you believe may present an unreasonable risk to you. Given the extreme winter conditions, risks around the properties may include; wet, slippery, or icy conditions both inside and out; falling snow or ice; being in proximity of, or use of, a swimming pool, bathtub or hot tub including without limitation risks of, drowning, heart attack, stroke or reactions to pool or cleaning chemicals; allergic or other reaction to cleaning or “freshening” products; allergic or other reaction to man-made and synthetic materials; actions of third parties not under the control of the property manager or unit owner; theft of, or damage to, personal property; electric shock or other injury in the use, or misuse, of any electric appliance or mechanical device; risk of injury in the use of garbage disposals, trash compactors, steam showers, saunas and other similar appliances. Renter and all persons in the rental group will assume all risk and liability. Renter agrees to the foregoing and waives all right to claim damages.
GUEST AGREEMENT
Reach Destinations provides rental management services on behalf of homeowners who rent their properties (including the associated fixtures and furnishings) to guests seeking accommodations on short or long term basis. We are the Owner’s authorized rentals agent and will perform services related to your reservation. By using the home and the services you agree to comply with and be legally bound to the terms and conditions of this agreement.
INDEMNITY
Neither Owner nor Reach Destinations assumes any liability for loss, theft, damage or injury to Guest, his/her guests or other occupants in the Home. The Guest, for himself/herself, his/her heirs, assigners, executors and administrators, fully releases and discharges Owner and Reach Destinations from any and all claims, demands and causes of action by reason of any injury or whatever nature which has or have occurred, or may occur to the Guest, his/her guests or other occupants of the Home as a result of, or in connection with the occupancy of the home and agrees to hold Owner and Reach Destinations free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties or liabilities of the parties to this Agreement, or their principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.
CANCELLATION AND REFUND POLICIES
25% of the total rental is non-refundable upon booking.
50% of the total will be taken at time of booking.
Reservations canceled less than 60 days prior to arrival will be charged in full of the total and are 100% non-refundable.
Holiday bookings (which included Christmas, New Years, President’s week and Holy week) are 100% non-refundable in total at time of booking (50% deposit will be taken but total reservation is non-refundable).
We are unable to refund or pro-rate based on any issues or delays including but not limited to weather or health, however we do offer Travelers Insurance.
